Help Topics/Owners/Managers /Guest Reviews
How to Collect Reviews
Vanessa
posted this on June 07, 2010 02:56 pm
To add guest reviews
To add guest reviews using our direct submission system
How do I find my property’s unique review URL to share with past guests?
How do guests leave a review using the unique link or ‘Write a Review’ button on the property detail page?
How will I know that my guest left a review on my property listing?
Will my guest review be automatically posted on FlipKey and TripAdvisor?
How do I approve a new guest review?
How do I deny a new guest review?
To add guest reviews using our invitation-based system
Who can I invite to leave a review?
To add guest reviews
There are 2 ways to collect guest reviews on FlipKey:
- Direct Submission Guest Reviews: Guests may review your rental property directly from the property detail page on FlipKey.com. Your review link can be included on your website, in thank you emails, check-out instructions and other guest communications.
- Invitation-Based Reviews: Through our invitation-based guest review platform, you can invite past guests to leave a review directly through your FlipKey account. FlipKey sends an email on your behalf and your guest simply clicks on the link within the email to leave a review on your rental property.
To add guest reviews using our direct submission system
You can now easily collect reviews by sharing a unique URL that links to a page where a guest can post feedback.
There are 2 Ways Guests Can Leave Reviews via the Direct Submission System:
1. Guests can click through your property listing’s ‘Write a Review' link to leave a review. Your guests can easily click on the ‘Write a Review’ link on your property listing page on FlipKey.com to leave feedback about your property. Refer to the image below to identify the location of this button on your property listing.
2. You can promote your property’s unique review URL directly to past guests via your website, marketing materials, and guest communications. Here’s how to find the unique review link for your property(s):
2a. Log in to your account at www.flipkey.com/users/login.
2b. Find your property’s unique ID number. Refer to the image below to identify where you will locate your unique property ID for each of your properties.
2c. Input the unique property ID number into the following URL: www.flipkey.com/o/ID. In the above example, the review link for this property is: http://www.flipkey.com/o/116954.
Congratulations! Now that you have incorporated your property ID number into our review invitation URL, you have created your very own customized review URL, specific to your property.
How do guests leave a review using the unique link or ‘Write a Review’ button on the property detail page?
1. After clicking on the property’s unique review URL or the ‘Write a Review’ button on your property detail page, guests will be directed to a page on which they can fill out a form to leave a review.
2. After submitting a review, a guest is sent an email to verify their email address. The email the guest will receive will look like the image below:
3. Once the guest confirms the email address, you will then be sent an email alerting you of your new guest review.
How will I know that my guest left a review on my property listing?
1. You will receive notification about your reviews via email.
2. You will also receive an alert in your dashboard if you have a new review pending approval. This alert can be ignored but will display whenever a new review is added to the ‘Pending Reviews’ tab.
Will my guest review be automatically posted on FlipKey and TripAdvisor?
The review will not be published until you, the property owner, personally verify that the reviewing guest did stay at your property. If you do not verify a guest review within 7 days of receiving it, the review will automatically be published.
How do I approve a new guest review?
1. Log into your account at www.flipkey.com/users/login.
2. Click on ‘Guest Reviews’ in the left hand side of your Dashboard page and then click on the ‘Approve Reviews’ link.
3. Simply click on the green ‘Approve’ button. You can approve all pending reviews in one click using the ‘Approve All Reviews’ button. After 24 hours, newly approved reviews will disappear on the ‘Approve Reviews’ tab of your account and begin to display under the ‘Manage Reviews’ tab on your account.
Quick Tip! To preserve the legitimacy of the review process, you will only be able to read reviews after the review is approved and must approve or deny the review based on verifying whether or not the guest actually stayed with you.
How do I deny a new guest review?
1. Click on the ‘Deny’ button next to the pending review.
2. You can deny a review for the following reasons:
- A review was left for the wrong property. Owners will then be prompted to re-map the review to the correct property and approve the review.
- The guest did not actually stay at your property but tried to leave a review. In this case, the review is "rejected." Once rejected, the review will not be published.
To add guest reviews using our invitation-based system
FlipKey sends an email on your behalf and your guest just clicks on the link within the email to write a review. Here’s how to get started:
1. Log into your account at http://www.flipkey.com/users/login/.
2. Click on ‘Guest Reviews’ on the left side of your Dashboard page.
3. Click on the ‘Collect Reviews’ tab.
4. Click on the ‘Invite Guests’ button.
5. Input your past guests’ information (name, email & date of stay). To add additional guest's details, click on 'Add another guest' on the bottom left.
6. Once you’re done, hit the green 'Send Review Requests' button.
7. Once you've clicked through to send the review request, a customized email will be sent to each guest asking them to review your property. Please note that the email addresses you provide will only be used to collect reviews for your property as outlined in our Terms & Conditions.
Quick Tip! If your guest does not respond to the review request email within 2 weeks, FlipKey will send your guest an automated email reminder.
Who can I invite to leave a review?
Anyone who has stayed in your home can leave a review on FlipKey and TripAdvisor!
Inviting past guests to leave a review, even if they booked elsewhere, is an easy one-step process. A guest who booked through another listing site, your personal website, or a loyal guest who stayed at your property can add a review. You can ask as many guests as you'd like. Sending invitations to repeat guests who stayed in your home is a great way to get started. We understand that your guests may have left reviews elsewhere. That’s okay! You can explain to your guest that you are newly advertising on FlipKey and TripAdvisor and that their positive feedback would be greatly appreciated.