Why is my review on FlipKey and not on TripAdvisor?

Why is my guest’s review not displaying?

Why do I get directed to the homepage when I try to leave a test review?

Why is the ‘Preview Invitation’ feature not displaying my information?

Why is the review invitation I sent to a guest displaying as queued?

Can I edit or delete reviews?

 

Why is my review on FlipKey and not on TripAdvisor?

Any changes that you make to your FlipKey account will update automatically on TripAdvisor within two business days. 

Reviews that were left by a guest on FlipKey will display on TripAdvisor site automatically, and the same goes if your guest left a review on TripAdvisor. A guest does not need to leave a review twice.  After a review appears on TripAdvisor it may take up to another week before the review is incorporated into the popularity index. This will temporarily provide you with a different number of reviews as noted in the top overall popularity rating score than in the review details toward the bottom of the listing. The delay in updating properties with new reviews occurs for all accommodations on TripAdvisor, not just the vacation rentals section.

We are working with TripAdvisor to synchronize our systems more efficiently to make sure that information updates quickly and accurately. For more information about TripAdvisor, click here.

Why is my guest’s review not displaying?

Reviews may not be posted for the following reasons:

1. All reviews need to be verified and go through our content and authenticity filters before being posted online.  All flagged reviews are checked by our content team. Flagged reviews can take several weeks before they are posted, if at all. Reviews tend to be flagged for the following reasons:

• Duplicated reviews of the same property
• Inappropriate material
• Evidence of self promotion
• Spam reviews by a single user across multiple properties

2. If you collected a review using the invitation based platform in your FlipKey account, the email invitation may be getting caught in your guest’s email filters, which means that your guest may not have received the email requesting a review. Certain email providers have overly cautious spam blockers that prevent the delivery of some emails to your past guests. Encourage your guests to check their spam folders for the review invitation from FlipKey, written on your behalf.

Quick Tip! Our direct-submission review system allows you to use your personal email to send guests a unique URL to leave a review directly on FlipKey or TripAdvisor.

Why do I get directed to the homepage when I try to leave a test review?

When guests click on your link they will be able to easily leave a review of your home. However, when you send test reviews, our system behaves a little bit differently.  Here’s why:

To maintain the integrity of the FlipKey community, we employ a verification process to ensure that reviews are valid. During the test review process, your email address will be flagged as we do not allow owners to post reviews of their own property. Again, a guest who is trying to add a review will be able to do so successfully.

Why is the ‘Preview Invitation’ feature not displaying my information?

The actual review invitation sent on your behalf will have the correct information. The review invitation will contain the thumbnail photo of your property, the title of your home, and your owner display name. The message in the email will read as follows:

 

Quick Tip! You can also use our direct submission review system and send your FlipKey or TripAdvisor property link directly to your guest in a personal email to easily leave a review.

Why is the review invitation I sent to a guest displaying as queued?

Reviews that are in a queued status will automatically be sent out. No action is required on your end. To ensure the deliverability of your review invitation, FlipKey emails your invitation when our server will be able to successfully send the email.  If it has not been sent yet it is marked as ‘queued.’

If you are having trouble sending reviews, we would recommend trying to send them when logged into your FlipKey account using an Internet Explorer 7 (or higher), Firefox or Google Chrome browser.

Quick Tip! You can also use our direct submission review system and send your FlipKey or TripAdvisor property link directly to your guest in a personal email to easily leave a review.

 

 

Can I edit or delete reviews?

Owners and managers cannot edit or delete guest reviews.  Guests who are interested in changing or removing a recently posted review can contact us directly at memberservices@flipkey.com.

 For more information about our guest review policy click here.