What is auto-renewal billing?

What happens to my listing if my payment didn’t go through?

To cancel your account

What is auto-renewal billing?

 Your monthly and annual subscriptions are automatically renewed to ensure that your account remains active so you do not miss out on any inquiries or bookings.  

Our auto-renewal policy as stated in the Terms & Conditions:

 “As applicable to you, Listings are sold to run for entire term from the date of payment. Payment for subscriptions for Listings must be made in U.S. Dollars paid either by major credit card or debit card. Such Listing subscriptions shall automatically renew at the expiration of the then-current term (30 days) for an additional term of the same duration as the initial term. This automatic-renewal allows your service to remain uninterrupted. If you do not wish for your Listing subscription to be automatically renewed, you must manually cancel your Listing subscription by contacting us at memberservices@flipkey.com prior to the expiration of the then-current term. Upon any cancellation, your Listing subscription will remain active through your then-current term; however your Listing subscription will not be automatically renewed upon the expiration of this term. You may disable a Listing prior to the end of the term and thus remove the Listing from the Website, however, disabling a Listing will not cancel your subscription. No refunds or extensions of time are available for disabled or cancelled monthly Listing subscriptions.”

Quick Tip! Easily check your payment due date in your account to stay informed about your FlipKey subscription.

What happens to my listing if my payment didn’t go through

Customers are notified immediately if a scheduled payment is not processed successfully. Members’ are required to update their billing information in order for the account to remain active.

If the billing information is not updated, we remove your property from FlipKey and TripAdvisor until you successfully update your credit card information.We continue to try to process your payment using the credit card on file.  On the rare occasion that a scheduled payment fails, we make every effort to keep your account active and your property(s) listed on FlipKey and TripAdvisor while you update your billing information.

Quick Tip! Listing on an annual subscription plan reduces the probability of an account becoming inactive due to an unsuccessful payment.  Plus, annual subscribers save 33%.

To cancel your account

Click here to cancel your account.