Help Topics/Owners/Managers /Troubleshooting

Our help center contains a wealth of help guides, tutorials, and immediate answers to many of our most commonly asked questions. Our most commonly asked questions are located under relevant topics. Easily browse through the topics or, for the time-crunched owner, simply enter a question or keyword into the search box to quickly find matching results. Your feedback and questions are very important to us so if you can’t find an answer to a question or have a suggestion then contact our Owner Services Specialist team. We are always happy to hear from you!

Who can I speak to for help?

Contact an Owner Service Specialist at 617-849-7015. Our business hours are 9am – 6pm Monday through Fridays (USA EST). Please provide as much detail as possible regarding your questions or concerns (e.g. screen shots, direct links, your log in email address, and specific property ID’s) so that we can resolve inquiries as soon as possible.

Why isn’t the FlipKey site displaying all the information correctly?

To make sure that owners, managers, and travelers have an optimal FlipKey experience, we recommend using the most current versions of Internet Explorer, Google Chrome, or Firefox. Upgrading your browser should fix any glitches on the site.

To download Internet Explorer

To download Firefox

To download Google Chrome

You may also want to try to clear your internet browser's history/cache/cookies. This is often found in the Internet Options link under the Tools menu and you can then clear History/Cache/Cookies. For specific instructions on how to do this in your browser, it may help to do a search of 'Clear cache/cookies in (insert browser name)' in Google.

Quick Tip! We do not recommend using Safari, AOL, or Internet Explorer version 6.0 or lower.

AlluraDirect.com support

If your FlipKey or TripAdvisor listing is displaying incorrectly or if you have questions about your account, please contact AlluraDirect at techsupport@alluradirect.com. Although listings that are associated with AlluraDirect.com are advertised on FlipKey and TripAdvisor, AlluraDirect customers do not have a FlipKey account. Making changes to your calendar or rates, editing your listing, or adding guest reviews can be easily done by logging into your account on AlluraDirect.com.

iPad and mobile device support

At this time we do not support FlipKey.com or the vacation rentals section on TripAdvisor as a mobile application. If you are trying to access either FlipKey or TripAdvisor’s vacation rentals tab through a smart phone (BlackBerry, Droid, iPhone,etc) or an iPad may encounter browser/website issues. Although some functionality may work, we can not guarantee that the site will perform correctly. This has been especially evident for guest’s who are trying to leave reviews.

We recommend accessing FlipKey.com and/or the vacation rentals section of TripAdvisor on a desktop or laptop using Internet Explorer versions 7 or 8, Google Chrome, or in Firefox. We are working to make the sites compatible with mobile applications, but do not yet have a deadline as to when this project will be complete. We will keep you updated as we continue to work on improving our mobile functionality!

How do I know if my annual upgrade went through?

To check if your payment for the annual subscription was processed successfully, simply check your account status in your account. The next billing date, the subscription plan, and the amount due will provide you with information regarding your upgrade.

Why are the new photos I added not showing on my listing?

Along with other listing changes, we review all images prior to publishing them on FlipKey and TripAdvisor so the changes will not be visible on the site immediately, but should go live shortly. Once your new photos are live on your FlipKey property listing, they will be added to your TripAdvisor listing within 48 hours. Thanks for your patience while we re-approve your listing.